We are not required to provide a refund or replacement if you simply change your mind or you no longer have a use for the product(s). You can choose a refund or exchange if a product (such as an accessory) purchased from us has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed

Any refunds for purchases made from the Digimob web site or Digimob must comply with the terms and conditions stated below.

1. Proof of Purchase documents must be presented along with the product(s) to be refunded. These documents are the Tax Invoice Receipt/Packing Slip which is sent to you with the product(s). An Order Confirmation is not Proof of Purchase.
2. Any serialized product(s), that is, product(s) with serial numbers, must be the same product(s) as indicated in the Tax Invoice/Receipt/Packing Slip provided with the product(s) at the time of purchase.
3. Any physically damaged product(s) will not be refunded, unless otherwise agreed by us in writing before you ship the product(s) back. It is your responsibility to ensure the product(s) are securely packaged and wrapped before sending them back to us.
4. We are NOT liable for any missing goods or damage occurred in transportation from your premises to ours.
5. Refunded amounts will be credited to you via the same method you used for your payment. For example, if the payment method was by credit card, refunded amounts will be credited into the same credit card account.